CLIENT CARE
A FRAHAN LEGAL ACADEMY COURSE
The mindset and practical habits of client-centricity
The ultimate purpose of lawyers should be to create outstanding value for their clients.
What does that mean for junior lawyers? What are their responsibilities, and how can they best fulfil their role?
Available in English, French and Dutch.
WHO SHOULD ATTEND?
Junior lawyers in law firms.
WHAT PARTICIPANTS WILL LEARN:
The concept of client-centricity – Practical examples
The concept of value creation for clients – Practical examples
The expectations and satisfaction criteria of clients
Cognitive preference and personality styles
Why and how to become a T-shaped lawyer
Why and how to develop business understanding
Developing empathy and curiosity
The best and the worst of client care – examples and stories.
